Refund Policies

We accept:

INDIA: Debit Cards, Credit Cards, Netbanking, and UPI, via Razorpay. (Please read Razorpay’s Terms & Conditions and Privacy Policy before saving your card details with Razorpay). IMPORTENT: A small Convenience Fee will be charged by Razorpay for Debit Cards, Credit Cards & Netbanking payment methods. Please contact us for more payment options/methods to avoid the convenience fee.

US & UK: Only debit cards and credit cards via Stripe or Paypal payment links that are shared via email or SMS from Innovtechsol OR direct payment through our client portal (https://client.innovtechsol.com).

We do not accept cheques payments. Credit cards must clear the authorization process on order. Due to regulatory limitations/insufficient balance, you might get charged extra when you place the order. Please contact your bank for more information on your daily/monthly transaction limits. We reserve the right to cancel/refund service orders/payments without prior notice to the user.

All the payments are made to Innovtechsol. We are not responsible for any kind of transaction mistakes (like entering the wrong receiver’s details in case of bank transfers, wrong receiver’s phone number, wrong receiver’s UPI ID, or any other mistakes from the user end.) to avoid these mistakes pay using the link send from our accounts department or from our client portal. GET OUR CORRECT DETAILS FROM OUR PAYMENT PAGE ONLY or from the generated invoice.

• P01/A1: According to the nature of our business/services we provide to our clients, we do not accept refund requests if the service is already confirmed or aged more than 3 days. Only technical disputes from Innovtechsol’s end will be consider for full refund in all of our services.
• P01/A2: Refunds will only be issued if the client request/cancel the service before starting the service/project. (Section P02/A2 is not applicable for animation videos and our postpaid services).
• P01/A3: Continuation of A02/A2, If the project has already started then a installation/development service charge will be applicable for all of our services. 
• P01/B: Payment can be done in 2 parts, 40% payment must be done before starting of the service/project (Non-Refundable in case of cancellation) applicable only for Website Development and related services. In case of all other services payment must be done in full before starting of the project. Section P02/B is not applicable for our postpaid services.
• P01/C1: Innovtechsol reserves the right to remove all the discounts and complimentary features/services added to any invoice, if the payment is not completed before overdue date or after 4th overdue notification sent to users registered email.
• P01/C2: After the confirmation of the service from the client, we’re bound to create an invoice for the service with a due date of 4-7 days for the clients to complete the payment.
• P01/C3: Due date can be increased only up to 2-3 days on client’s request before 24 hours prior to the 1st or 2nd due notification. Innovtechsol will send all reminder notifications to clients. 24 hours before and after and on every due date to client’s register email and SMSs.
• P01/C4: Overdue invoices for Innovtechsol’s postpaid/prepaid services will carry a overdue fee of ₹50/day in case the postpaid/prepaid invoices are not paid after 3rd or 4th due date/notification (Applicable for all of our products/service invoices from Innovtechsol)
• P01/D: Innovtechsol reserves the right to remove/stop all the access/services of/for the client if the payment is not completed after 5th due payment notice.
• P01/E: For overdue payments more than 8-10 days, Innovtechsol reserved the rights to return the hosting & domain in case of website development (if applicable) in case of website development for compensation of the service charge.
• P01/F: 1.99% of convenience fee will be charged by Razorpay on your total amount for payment using debit/credit cards, netbanking, and other wallet payments (India). To avoid this fee contact us for more payment options. Please refer the below table for detailed transaction charges.